SPN

Operational Risks

No matter what you sell, you ABSOLUTELY must be prepared and have your company setup correctly.

  1. Make sure you represent your brand truthfully.
  2. Never promise things that do not apply to your product / service.
  3. Train your customer support team to actually support customers. Taking 6 days to reply to emails is not good.
  4. Sales and customer support teams MUST work together! You can’t mail products, when customer support has already refunded a sale. You will lose revenue and your reputation.
  5. Please check your grammar and spelling for your website and marketing campaigns. If I read “this companies policy is your satisfy” , will make me run…. It should read: “This company’s policy is your satisfaction”!
  6. It’s totally worth it to hire an Operations professional to set everything up for a successful future.
  7. And last but not least, NEVER be arrogant and think you know it all.

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