Are you sure you want to remove from your connections?
Experienced Customer Success and Professional Services Executive Manager with a History of Accelerated Revenue Generation. Superb Client Relationship Building, and Maintenance.
17+ years of successful global experience and leadership in delivering superb CS Management, and Professional Services. Experienced in business processes, requirements analysis, enterprise software, digital workflow, and operations management. A proven record of resolving complex challenges, meeting objectives and overseeing global resources, expectations, and deadlines.
It took me a few years to learn the secret about Client Success, but since then, something unexpected has happened.
Over the years I have built various skills such, as Customer Success Management, Professional Services Management, Consulting, RFI, RFP, and RFQ Management. SaaS. IaaS. Enterprise Software. Recruitment. Training. Forecasting. WFO. WFM. Program/Project Management. Resource Forecasting, and Management. Change Management. Business Process. Business Analysis. Strategic Planning. Needs Analysis. Customer Service.
Customer Success, Account Management, Project/Program Management, Professional Services, Solutions Consulting, Solution Design, Operations Consulting/Strategy, Business Process Improvement, Client Relationship Management, Consumer Support Services, Technical Service Delivery Management.