SPN

@jonathancampbell active 1 week ago

Base

Name

Jonathan Campbell

Location

Massachusetts

About Me

The consummate customer service professional, with vast experience in all phases of delivering customer delight, from front line to mid-senior management, I led a number of teams within the award winning Customer Support and Customer Operations teams at Constant Contact, and contributed to their amazing trajectory through excellence in all aspects of Customer Care.

Fast forward…Constant Contact eventually was acquired by another company, and though I, along with hundreds of coworkers were restructured out in the transition, I quickly landed a role at another hot startup in Boston, Toast, after just shy of 16 years at Constant Contact. A year and a half at Toast went by, but not so quick for me. Their Point of Sale product is pretty cool, continues to improve further, and there are plenty of great people who I enjoyed working with there, but the company milieu and general vibe wasn’t working for me. I moved on to ‘living the dream’. Naturally a singer from an early age, and a lifelong musician, this has always been my main passion outside of the ‘day job’, and I have played in bands for many years. Now I sing and play for a living. I still play with the band I pulled together 20 years ago, Railroad House (www.railroadhouseband.com), but I now also have my own solo business playing in nursing homes, assisted living communities, memory centers, wedding ceremonies, private parties, and other settings. During my time at Constant Contact I developed a passion for businesses creating a phenomenal customer experience. (www.music-by-jonathan.com and @MusicByJonathanC on Facebook) I also have a leadership role at Peet’s Coffee and Tea that allows me to put both passions to work. At Peet’s, I am the face of the Sudbury, MA Peet’s café. I lead team members, get to know customers, solve problems for customers as they arise, and when I am at the bar working as the barista, I will pour a heart oThe consummate customer service professional, with vast experience in all phases of delivering customer delight, from front line to mid-senior management, I led a number of teams within the award winning Customer Support and Customer Operations teams at Constant Contact, and contributed to their amazing trajectory through excellence in all aspects of Customer Care.

Fast forward…Constant Contact eventually was acquired by another company, and though I, along with hundreds of coworkers were restructured out in the transition, I quickly landed a role at another hot startup in Boston, Toast, after just shy of 16 years at Constant Contact. A year and a half at Toast went by, but not so quick for me. Their Point of Sale product is pretty cool, continues to improve further, and there are plenty of great people who I enjoyed working with there, but the company milieu and general vibe wasn’t working for me. I moved on to ‘living the dream’. Naturally a singer from an early age, and a lifelong musician, this has always been my main passion outside of the ‘day job’, and I have played in bands for many years. Now I sing and play for a living. I still play with the band I pulled together 20 years ago, Railroad House (www.railroadhouseband.com), but I now also have my own solo business playing in nursing homes, assisted living communities, memory centers, wedding ceremonies, private parties, and other settings. During my time at Constant Contact I developed a passion for businesses creating a phenomenal customer experience. (www.music-by-jonathan.com and @MusicByJonathanC on Facebook) I also have a leadership role at Peet’s Coffee and Tea that allows me to put both passions to work. At Peet’s, I am the face of the Sudbury, MA Peet’s café. I lead team members, get to know customers, solve problems for customers as they arise, and when I am at the bar working as the barista, I will pour a heart on your latte! At Jonathan Campbell Music, I will also pour my heart into my work, but in the form of singing for your wedding ceremonies, celebrations of life, parties of any kind, or for elders in assisted living, nursing homes, or memory centers. n your latte! At Jonathan Campbell Music, I will also pour my heart into my work, but in the form of singing for your wedding ceremonies, celebrations of life, parties of any kind, or for elders in assisted living, nursing homes, or memory centers.