SPN

  • Dr. Gleb Tsipursky posted an update 4 months, 1 week ago

    To improve new member retention, associations need to avoid dangerous judgment errors. An example is the overconfidence bias, which causes association leaders to be excessively confident about what new members want.

    https://snip.ly/7ph2kl

    #riskmanagement
    #emotionalintelligence
    #neuroscience

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