@dusan active 3 months ago



Dusan Stefanovic


Smederevo, Serbia 🇷🇸

About Me

Hello, I am Dusan from Smederevo, Serbia.


I am:


1/ a father of 3 = courage, a bit of craziness, out of the box thinking, negotiating, people skills, constant learning and adapting, commitment to excellence, execution, and problem solving skills…


2/ husband to one (and only) = even more courage and craziness, commitment, mind reading, way out of the box thinking, customer service excellence, honesty, integrity, confidence,innovation, heavy negotiations, claims handling…


3/ customer loyalty expert = helping brick and mortar businesses outperform 82% of their competitors by growing their loyal customers base and creating an extraordinary, personalized customer experience that fuels a minimum of 5% customer retention increase and profits growth anywhere from 25% up to 95%…




Majority of customers visit your online or your brick-and-mortar local store only one time…


Think about that !!!


All the marketing efforts and money that is spent on driving people to your business results in most customers only giving you one shot. And it can cost five times more to attract a new customer, than it does to retain an existing one.


Also, existing customers are 50% more likely to try new products and are spending 31% more money with your business then new ones.


Increasing the percentage of customer that come back by 5% increases long term profits by 25% to 95%, according to research done by Frederick Reichheld of Bain & Company.


If you know all this, doesn’t it make more sense to your focus efforts and funds on keeping existing customers then on aquiring new ones ?


Of course, it does…yet, 82% of businesses are focused on getting new customers vs keeping exiting ones!




Get my 5 Tips For Outperforming 82% Your Competitors FREE report here: dusan-stefanovic.com/free-report




Schedule FREE 45 minutes strategy call and learn how YOU can easily outperfom 82% of your competitors and increase your store’s profit from 25 to 95%…